LLab shares via Google Drive and stores for 60 days and share in view. Please Download to your computer after receiving the email to avoid losing files when the lab deletes the file after 60 days of storage. Please DO NOT USE THE “ADD TO MY DRIVE” FUNCTION.

Customer negatives and positives will be kept at the LLab for 15 days, the specified time is in the customer confirmation email. To receive your negatives at the lab, a customer comes to read his / her information (phone number, email or order number). In case the customer is unable to pick up within 15 days and still wants to keep longer or needs to ship to his or her address, please let the lab know within the storage period. After 15 days the lab will throw away the negative if there is no further request.

For remote customers wishing to use the service, please send the film by post according to the following instructions:

1. Please attach a paper form containing the sender’s information including: Phone number, Name, Email of the sender

LLab staff will create an order based on the sender information and the customer will receive an electronic receipt via the email provided. Film after processing will send files via Google Drive and share to email customers registered previously. LLab will not be responsible for the loss / delay due to the incorrect address of the customer, not attaching information as instructed. No information attached will not identify the customer and will move to another department to wait for confirmation.

2. Mail to one of the LLab 

LLab District 1:

• 8B Ho Hao Hon St , Co Giang ward, District 1, Ho Chi Minh City
• Hotline: (028) 38 360 365
• Opening hours: 08:00 – 21:00

LLab Hue :

• No 3, Alleyway  62 Phan Chu Trinh St, Truong An An Ward ,  Hue City
• Tel : (0234) 35 35 120
• Open time: 12:00 – 18:00

LLab Giang Vo (Ha Noi):

• No 27, 198 Alleyway,  Giang Vo St,  O Cho Dua Ward , Ba Dinh District, Ha Noi. 
• Hotline: 024 320 35 120
• Opening hours: 08:00 – 21:00

3. Payment:

Please note: Orders can only be processed and shared after payment is made, please refer to the above service fee schedule and pay for the order according to the information at here

After paying via bank transfer, please send a receipt confirming the successful transfer with your information to email [email protected] or send it to the LLab inbox at the address where the film is sent for confirmation by Lab staff.

In other cases of inadequacy, please call LLab staff to help you quickly.

Customers negatives are rolled up separately with the canister and stored in paper bags. LLab does not rewind the film to the canister after processing, the reason: Negative is easily scratched and hardened after a while, even develops fungus and smells bad. For customers wishing to re-scan the negative later, the rolled negative on the canister when removed will be spiraled and cannot be worked on because the film cannot be straightened.

Customers wishing to roll the film back to the canister please do it at home with tape to connect the developed film to the canister then rewind.

Lab also recommends that customers use a dedicated film printfile to store negative in a scientific and durable way.

With our online system. Customers can easily look up information about order processing status, negative storage status via website: https://tracking.llab.vn/.

Also, LLab has released application for smart devices . All order information will automatic updated to the application with Notification as well. (process status, storage status, news…)

So, customer can download it for iOS here or for Android here to improve your experience at LLab

The order number is the 7-digit code of the electronic receipt attached to the confirmation email (eg: N2311012 …). Please check the electronic receipt for your order number and look up.

In case the order has been processed but the customer has not yet received the photo shared by email. Please call facility number for staff to check the information and share it again

Estimated file turnaround time:

– Color film 135/120: Turnaround time expected within a day (Maximum 48 hours)

– Black and white film (BW): Up to 72 hours

– Vision / Cinema: Within 24 hours

– Film Slide (E-6): Up to 15 days

– Film Slide BW /Reversal BW: Within 30 days

Important Notes

– The above turnaround times apply during low season or when film volume is at a normal level.

– During peak periods (e.g. holidays, travel season, high demand), turnaround time may be longer. The Lab will confirm the estimated delivery time upon receiving your film, depending on the actual workload at that time.

– Turnaround time may vary between branches due to differences in film volume and processing capacity.

– If you need urgent processing, please contact the Lab in advance so we can check availability.

LLab’s service fee is as follow:

(Refer to the information below, or call / message the fanpage for a specific quote)

Standard Package (Develop + scan)

Scan BMP / TIFF: + 25k / roll (please bring usb to copy)

Drum Scan 125Mp (can only): 300k / sheet (4 × 5/8 × 10)

Required Surcharge:

Film 135 shot on Medium scan full border: Surcharge 30k

Film 120 scan size 6 × 12/6 × 17/6 × 19: Surcharge 50k / roll

Film 135 captures 4 frame frame 120 scan machine: Surcharge 30k / roll

Customers who need to print photos can send pictures to be printed via mail [email protected] or compress their photos into a folder and upload to their Google Drive, then share via email [email protected] with information to create an order including :

• Name :
• Phone number
• Email
• Amount and required printing size
• Shipping address (if you can’t come and collect your photos in person)
• Or copy files directly: Customers bring a USB to LLab, staff here will create orders and copy files to print. LLab staff who receive the message will create a printed form and send a confirmation email + payment instructions.

Please note: Orders can only be printed after payment is made within 72 hours from the time the order was created.

For the cost of printing photos, please refer to: www.llab.vn/printing

Orders at LLab can be paid in one of the following ways:

– Pay in cash directly at the counter

– Card payment at the counter (District 1 only)

– Payment via bank transfer: Please contact the branch where you send your film to receive payment instructions.

Thanks!

LLab would like to acknowledge the comments on the service attitude of LLab staff throughout the network via hotline 0777 135 120 (Call or SMS)

Or email to: [email protected]. LLab always listens to customer comments on everything! Help LLab improve its service in a more positive and friendly way!